Frequently Asked Questions

With valid entitlement, there are no limits on the number of questions, who asks the question, or the topic (as long as it is reasonably related to the product). There is a 16-hour limit on the effort Arm spends on an individual case before requiring a management review of the case.

We always recommend you use the latest version of the product in your design, which can be obtained under Technical Support. However, it is possible to split out maintenance if required.

Our global team of support engineers can answer questions raised in English or Chinese. They will endeavor to address questions in other languages, but answers may be delayed and incomplete due to the need for translation.

A: Arm Design Reviews are bounded SoC design and implementation review activities which usually take a few days at very specific project milestones. They cover specific topics like Architecture Design Review, and RTL Design Review. The on-site review agenda is mainly planned and driven by Arm. It results in a formal report that closes out the engagement. Enhanced Support is a high-touch and high-value support service, purchased on an annual basis. It covers all phases of a SoC development project with Arm IP, providing on-site help if necessary, as well as a quarterly/yearly summary. Issue scheduling and prioritization is mainly driven by the customer.

Open a support case online or e-mail your query to the relevant dedicated email alias. (To learn more about which support aliases you can use, contact us).

  • Make your question as clear and comprehensive as possible.
  • State the Arm product name(s) and revision(s).
  • Include any environment details and attachments.
  • Be responsive to requests for further information.

 

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